For plan participants, disbursement requests almost always come at critical times. Whether a participant is buying a home or changing jobs, your ability to move disbursements quickly through the approval process is a key component of providing the best possible participant service.

The PSC equips plan sponsors with the tools to manage the immediate approval of disbursement requests, such as loans, hardships and withdrawals. Not only can you access the original request online —whether submitted electronically or in hard-copy—you can review the real-time status of each request and take the needed action to ensure that your participants get the funds they need as soon as possible. You can even view the image of the actual hard-copy submission. The PSC alerts you to outstanding requests and details the tasks required for approval of each request, as well as the status of each task.

• E-mail Notification
  Receive daily notifications of newly initiated disbursement requests that require review.
  
• Online To-Do List
  Ensure accurate and timely processing of disbursements through online checklists that clearly specify the required tasks and their statuses.
  
• Tax Information
  Review any relevant tax information regarding a request, including gross, taxable and withholding amounts.
  
• Loan Offset Information
  Research outstanding loan balances for each requesting employee.
  
• Online Audit Trails of Original Submissions
  Access the actual electronic image of hard-copy submissions to answer any questions regarding the original request.
  
• Disbursement Details
  Perform online reviews of all disbursement details for every request. See the dollar amount, number of shares/units, reason for disbursement, tax withholding and money source.